Sun Oct 18, 2026 · afternoon · $65, up to 90 min · ~2,000 photos
Time plan (90 min)
0–10
Hello, goals, which devices
10–25
Quick check: iCloud, storage, Apple ID
25–40
Duplicates + screenshots cleanup
40–55
People & Pets, Favorites, search
55–70
Albums + folder (+ Shared Album if time)
70–82
Teach-back: she does 2–3 tasks
82–90
Handout, payment, wrap-up
1. Before you go
2. Arrival (5 min)
“Hi Joe, I'm Brock with Senior Tech Visits. Thanks for having me. I hear the photos got frustrating – that's really common with a big library. Before we touch anything, can you show me what you were trying to do and what ‘organized’ would look like to you?”
3. Quick check (≈10–15 min)
“I'll never write down or keep your password – if anything asks, you type it.”
If iCloud Photos is OFF: organize on one device only; discuss turning it on (storage plan) before syncing.
4. Organizing plan
MUST core · IF TIME optional. Changes sync to all devices when iCloud Photos is on.
5. Teach-back (she drives)
“Now you try – I'll just watch. You can't break anything.”
Handout tips:
Find a person: Photos > People & Pets
Find anything: tap 🔍, type a place, thing, name or year